Comfort wear for your pets

FAQ

Q. Can I place an order over the phone?
A. Yes, please call our office on 0114 2482306 where one of our sales team will be happy to take your order.  Please leave your name and number if out of hours and some one will get back to you.

Q. How can I pay?
A. All major debit and credit cards can be used through our secure payment pages.  Dermapetwear will accept Postal Orders and Cheques (payable to Dermapetwear) which can be sent to the address details in our Contact page.

Q. What are your shipping costs?
A. Our charges for postage and packaging are detailed below:

£3.95 for UK
£9.75 for Overseas

Q. Can I order in bulk at wholesale prices?
A.Yes you may order a minimum of 10 pieces over the sizes to qualify for wholesale prices.  Please contact our office for details of cost and shipping costs.

Q. When will I receive my order?
A. If the items you have purchased are in stock they will be despatched within 4 – 5 working days.  If an item is out of stock, please allow up to 28 working days for delivery although we will ensure that we contact you to clarify this.

Q. I will not be in when my order is to be delivered, what do I do?
A. The carrier will leave a card informing of the attempted delivery, this card will include instructions on how to obtain your parcel.

Q. Can I return my purchase for an exchange or refund?
A. Yes, simply complete the returns form provided with your order and send back to the address detailed.  We recommend that you use a secure method of delivery as DERMAPETWEAR will not be held responsible for non receipt of returned items.  Please allow 28 days from date of receipt by ourselves to enable us to deal with your return.

Q. I have changed my mind, can I return the item for a refund
A. Please note that we can only refund your purchase if it is unused and returned within 14 days from date of despatch.  

Q. I have received or ordered the wrong size, what do I do?
A. Every effort is made to ensure that you receive the correct item.  If your order has been incorrectly despatched please contact us immediately by telephone or (44) 0114 2482306 or on derma@dermapetwear.com.  If you have ordered the wrong size please return completing the returns form and send to address on the returns label.  We will ensure that your replacement is despatched promptly.

Q. How do I know what size cat jacket I need?
A. Measure your cat from the top part of the neck to the end of the body.

  • Small fits kittens and cats measuring up to 12" (30cm)
  • Medium fits cats measuring over 12" (30cm) and up to 14" (35cm)
  • Large fits cats measuring over 14" (35cm)
Cat Jacket